FAQ

To get pricing, discuss your project or to chat with Shawn, call 404 984 7900

Sales QUESTIONS

How do i get an Estimate?

We provide a wide array of services, from interior design, planning, chandelier and lighting services, as well as exterior design and installations. To get an estimate for your specific project, please call Shawn at 404-984-7900 and send an email with a brief description including your location address, and any relevant information to: shawn@shawnpenoyerinteriors.com

My Home is outside of Atlanta, Do you service my area?

Yes absolutely!  We have clients in multiple states and on both coasts and we will happily travel to your location.  There is a travel fee added to your invoice which is based on the distance from our location in Lavista Park, Atlanta to your residence or business address. This fee will include the travel time to and from your location that covers our time, mileage and gas that is above the estimated price for your project.

*There is a minimum travel fee of $35 for any location that is located 10 miles or more from our location. We will be sure to make you aware of this fee in advance of scheduling your project or installation.

I purchased my chandelier from a local store, can you pickup and deliver to my home?

Yes we can, and the pricing for this service is $150 and up for larger chandeliers.

We will travel to the local Atlanta store, lower the chandelier and wrap it for travel, then put it on our truck and deliver it to your home.  This pricing is already discounted for you since we will be doing the installation. IF you would only like it delivered, the pricing will be higher.

Some crystal chandeliers require partial or full disassembly, and this will increase the price.

I'm interested in having a chandelier installed, what is the pricing?

Pricing for chandelier installation depends on 4 items:

The chandelier type (crystal or non crystal), the size and weight, the installation ceiling height, and the number of crystals if it is a crystal chandelier. There is a pricing page under Chandelier Installation which shows prices for you.

I would like to order a chandelier from your online store; is there a shipping charge?

No, there are no shipping charges for chandeliers purchased from us directly. We will deliver your chandelier to you at your home and if you would like, we can provide pricing for the installation as well.

I would like to install more than 1 fixture; do you have discounts for multiple items?

Our pricing page is accurate for individual chandelier installations, however we will provide a discount based on the specific situation in advance wherever possible.

I would like a dimmer installed. Can you install a dimmer for our new chandelier?

Yes absolutley!  I would recommend a dimmer for all of your light fixtures throuout your home because the proper lighting and brightness makes a big difference.

We charge $80 as a general price to replace your existing switch with your supplied dimmer.  Because there are so many options, colors, and price points of dimmers, you will need to purchase the dimmer you like and we will happily install it for you if you like. Please remember to make sure you also purchase a new wall cover-plate that fits the dimmer you have purchased as well.

Do I need to hire a licensed Electrician to install my fixture?

If the electrical box is already installed and we are replacing your fixture with a new fixture, there is no need to utilize a licensed electrician, because the install is simply to connect 2 wires to the existing electrical box.

We are not licensed electricians, but we are more than qualified to install your chandelier.

You might consider hiring an electrician for the following:

  • if you are planning to install a chandelier where there is no existing light fixture
  • The wiring in your home is old and requires updating
  • if you have had previously known electrical issues at your home
  • if you are replacing the current fixture that contains only a few lights with many more, as you want to be sure the electrical load will not be too much for your existing breaker that supplies the power to the new chandelier.

Technical QUESTIONS

What kind of bulbs should I purchase for my chandelier?

We always recommend E12 Candelabra, Dimmable LED light bulbs, and we recommend these for 3 reasons primarily:

  • 1) they last much longer, and therefore you will not need to replace them which is nice if you have a chandelier that is really high in your foyer.
  • 2) they burn a fraction of energy for the same amount of light output, which you will see reflected on your monthly energy bill.
  • 3) they work much better with Dimmer switches, since they are not limiting as much electricity as halogen bulbs.

Here is a Video of the bulb description 

 

I want to schedule an installation but I work during the week; can you install after hours or on the weekend?

Yes. We work at least 6 days every week and sometimes Sunday, although we try to avoid scheduling Sunday’s or holidays.

We do want to accommodate the best time for you and Sunday is a possibility and an additional fee may be required.

Please remember that our calendar fills up quickly so if you have a specific day and time that suits you, please be sure to request it right away before the time-slot gets taken. Scheduling is based on a first-come-first served basis with confirmed appointments taking priority over tentative appointments.

Projects paid in advance will be confirmed a not cancelled.

Will my new chandelier require additional Support?

Maybe! unfortunately we will not know until we are on-site and can view it ourselves.

We will not install any chandelier or fixture unless we are 100% confident that the mounting bracket is sufficient to support the weight of the chandelier.

We may need to access the attic over the location of the new chandelier to replace the light fixture support.

We do carry a variety of supplies to replace your mounting surface to ensure a safe installation, and we will provide you with the cost of the installation before we move forward, so you can decide which is best for you.

Do you install Ceiling Medallions?

We do install ceiling medallions and the pricing for these are based on the size or diameter as well as the ceiling height where they will be installed. Our Chandelier Pricing page has a pricing table for this as well.

We recommend that your ceiling medallion be painted before installation so that it you wont need to hire a painter to come back and paint it when it is mounted to the ceiling, which will cost much more.

We do not provide Painting services during chandelier installation, so please have this complete and allow plenty of time for the painted ceiling medallion to dry before we arrive to install it.

What do I need to do at my home before my scheduled chandelier installation?

You will want to have the area underneath where we will be installation your chandelier free of all personals, furniture, artwork, etc. before our arrival. Unfortunately we are not able to move your furniture for you, and it will expedite the process if this is completed in advance.

If we are installing a chandelier in your dining room, you will need to have your dining table and chair moved to the side as much as possible to accommodate the ladder and the chandelier dolly, etc.

We may also need to setup scaffolding if your chandelier height is high, like in a foyer or living room with tall ceilings. In this case, we will need to traverse the area from the entrance to the installation area and bring in all of the scaffolding and then set them up. This will take a bit of time and the entrance door will need to be open as we go back and forth from the truck to bring them in.

Also, if you have pets, you will need to secure them because they might see the open door as a chance to escape!

Should I unpack the chandelier that I have purchased before you arrive to install?

NO! In many cases, the chandelier is completely disassembled and is organized in separate packing that is labeled for the installer. If you start unpacking these items they will likely make our job more difficult to arrange and assemble. Please do us a favor and do not open the box.

We cannot be responsible for missing items from any lighting fixtures that you did not purchase from us directly.

Will you dispose of my old ceiling fan or light fixture when you replace it with a new one?

No. We will provide the materials and labor for installation, however we do not haul away or dispose of your old chandeliers, light fixtures, ceiling fans or any boxes and packing materials.

If you would like us to haul away any of these items to be discarded, we will add a $55 disposal fee to your invoice to cover the cost incurred for travel to a disposal facility or dumpster.

What will you do to protect my new floors during the installation of my project?

We will do our best to prevent any damage while we are working on your project, any we will bring padded moving blankets to cover the immediate area where we will be working only.

Most likely we will be utilizing a ladder or setting up scaffolding or both, and there is a possibility of floor scratching in any situation which may be unavoidable. If  you are concerned about your flooring please purchase and install a durable temporary floor protection such as RAM BOARD for added protection, prior to our scheduled arrival.

If you would like us to bring a more substantial floor protection such as RAM BOARD, please let us know in advance so we can add the cost to your invoice  to cover the additional time and material purchase to accommodate your request.

Also, we will not be removing this material or discarding it when we complete your project unless this is specified in advance and included in your invoice.

Billing QUESTIONS

When is my Payment Due?

We do not require payment until we are completely finished with your project, however, if you place your order online and book an appointment, you can remit payment in advance.

If any of the details are inaccurate or need to be revised once we arrive at your home or business, we will let you know right away if the pricing will need to be adjusted.

We proudly provide our customers with a 100% satisfaction guarantee.

What is your Hourly Rate?

We charge a Minimum Fee of $150 and an Hourly rate of $150 for all installation projects.

If you would like us to come to your home and hang 1 small mirror, we are happy to do this, and the cost would be $150. You can choose to not proceed with this as this is your decision, of course.  Understanding that if we are scheduling any project, we are onsite working on your project instead of working on another project that would also pay the same rate, which is why are prices are fixed and not variable based on incremental hours, or time slots.

Please call or email in advance to get verbal or written quotes in advance if you are unclear about our billing policies.

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What forms of Payment do you accept?

We do not process credit cards. We do accept payment by cash, CashApp, Venmo, Personal check, and we also accept payments via Paypal Standard or PayPal business. Any processing fees will be collected and paid by the customer.

Here are links for payments:

PayPal : shawn@shawnpenoyerinteriors.com

Venmo: @Shawn-Penoyer

CashApp: $ShawnPenoyer

credit card: https://melio.me/shawnpenoyer

I bought a chandelier from Craigslist on sale; why is the installation cost more than what i paid for the fixture?

We seem to here this question on some occasions, so i thought it would be helpful to post this on here.

The price of what you paid for your fixture, casegood, etc, has absolutely no bearing whatsoever on the cost to install it. 

The time it takes us to drive our vehicle, gas, mileage, insurance, setup scaffolding if necessary, maintain tools, work on electricity, etc are all costs that we have to incur should we decide to install your project for you, and we need to charge a fee to cover these expenses and enjoy a profit at the same time.  If we are not making a profit, then we would rather just stay home on the sofa and watch tv! Makes sense doesn’t it?

Are there any additional charges that I might be charged ?

We will provide an estimate of cost prior to scheduling an installation which should be very accurate if your description of the size, type, ceiling height etc are correct. If anything has changed once we arrive on site to install, we will let you know the cost difference if any before we commence with any work.

Do you have more questions?